Refund Policy

Last updated: 31 August 2026

Our guides are digital files that reach you the moment you pay, which changes how refunds work compared with a physical product. This page explains exactly where you stand.

1. When we refund

Our guides are digital files, so there is nothing to return. What we can put right is a problem with the file or the order itself, and we do that without argument:

• The file is corrupt or will not open in a standard PDF reader, and we cannot supply a working copy.
• The download link never worked and we could not get you access.
• You received the wrong guide — you paid for A2 and got A1, for instance — and we cannot put it right.
• You were charged twice, or bought the same guide twice by accident. We refund the duplicate in full.
• You bought a single guide and then the bundle. Tell us and we will refund the difference so you are not paying twice for the same content.
• The guide is materially not as described on this website.

In most of these cases our first step is simply to send you a working file — that usually solves it faster than a refund. If it does not, you get your money back. There is no time limit on a faulty file: if it stops working, tell us.

2. When we do not refund

Because the guides are delivered instantly and cannot be returned, we do not refund for a change of mind. That includes:

• deciding after downloading that you would rather not have bought it;
• "it did not teach me French" — the guides are study materials, how far you get depends on the work you put in, and we do not promise a proficiency level or exam outcome;
• not having a device or software that can open a PDF, where the file itself is sound;
• buying the wrong level by mistake — though do tell us, because we would usually rather swap you to the right guide than leave you stuck.

This does not affect any statutory right you have, including the right to cancel described in section 3, or your right to a remedy if what you receive is faulty or not as described.

Separately from refunds: sharing or redistributing the files breaches our licence terms and ends your licence to use them.

3. UK and EEA customers: your right to cancel

If you are a consumer in the United Kingdom or the European Economic Area, consumer law gives you 14 days from the date of purchase to cancel and receive a full refund, without giving a reason.

The law allows a seller to set that right aside for digital content delivered immediately, but only where the seller asks you, before taking payment, to expressly consent to immediate delivery and to acknowledge that you are giving up the right to cancel. Our checkout does not ask you for that, so the exception does not apply and this right is available to you even after you have downloaded the guide.

To exercise it, email us within 14 days of your purchase — see section 4. You do not need to give a reason. This right takes precedence over section 2.

4. How to request a refund

Email bonjour@parlonsfrancaisdaily.com with:

1. the email address you used at checkout;
2. your order or receipt number from the Payhip confirmation email;
3. which guide it concerns;
4. what went wrong — a screenshot helps if it is a technical fault.

We aim to acknowledge within two business days and to resolve within seven. Please write to us first rather than opening a chargeback with your bank: a chargeback takes far longer and we can almost always sort it out directly.

5. How refunds are paid

Refunds are issued through Payhip, our storefront and payment provider, and go back to the original payment method — the card or PayPal account you paid with. We cannot pay a refund to a different account.

Once we approve it, Payhip processes the refund immediately, but your bank or card issuer usually takes a further 5 to 10 business days to show it on your statement. Any VAT you were charged is refunded along with the purchase price.

Refunding a guide ends your licence to use it, and you should delete the files you downloaded.

6. The free guide

100 Essential French Words costs nothing, so there is nothing to refund. If the download will not work, tell us and we will send it to you directly.

7. Contact

Anything at all about an order: bonjour@parlonsfrancaisdaily.com.